Return & Exchange Policy
– Plus Size Shoes –
1. Return Window
- Customers may request a return within 2 days of receiving their order. After notifying us.
2. Eligibility for Returns
To qualify for a return, items must be:
- Unused and unworn
- In original condition
- With all tags, labels, and packaging intact
- Free from marks, scratches, or signs of wear
For footwear, please try shoes indoors only on a clean surface.
3. Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Items damaged through wear
- Personalized or custom-made items (if applicable)
4. Exchanges
We offer exchanges for size or colour where stock is available.
If the requested size/colour is unavailable, we will issue store credit or a refund.
5. Refunds
Once your return is received and inspected, refunds are processed within 14 days.
Refunds are issued to the original payment method.
6. Return Shipping Costs
- If the item is faulty or incorrect, we cover return shipping.
- For all other returns, the customer is responsible for return postage.
7. How to Start a Return
To initiate a return:
- Email or call support team
- Include your order number, name, and reason for return
We will notify you when to expect your exchange or refund.
8. Condition Checks
All returned items undergo a quality check.
If an item is not eligible (worn, damaged, or missing packaging), it may be returned to the customer.
9. Gifts
Items purchased as gifts can be returned for store credit only.
10. Contact Us
For any questions about returns or exchanges, contact our customer service team at:
[your email]
[your phone number]
1. Return Window
- Customers may request a return within 2 days of receiving their order. After notifying us.
2. Eligibility for Returns
To qualify for a return, items must be:
- Unused and unworn
- In original condition
- With all tags, labels, and packaging intact
- Free from marks, scratches, or signs of wear
For footwear, please try shoes indoors only on a clean surface.
3. Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Items damaged through wear
- Personalized or custom-made items (if applicable)
4. Exchanges
We offer exchanges for size or colour where stock is available.
If the requested size/colour is unavailable, we will issue store credit or a refund.
5. Refunds
Once your return is received and inspected, refunds are processed within 14 days.
Refunds are issued to the original payment method.
6. Return Shipping Costs
- If the item is faulty or incorrect, we cover return shipping.
- For all other returns, the customer is responsible for return postage.
7. How to Start a Return
To initiate a return:
- Email or call support team
- Include your order number, name, and reason for return
We will notify you when to expect your exchange or refund.
8. Condition Checks
All returned items undergo a quality check.
If an item is not eligible (worn, damaged, or missing packaging), it may be returned to the customer.
9. Gifts
Items purchased as gifts can be returned for store credit only.
10. Contact Us
For any questions about returns or exchanges, contact our customer service team at:
[your email]
[your phone number]